Cancellation Policy

Thank you for shopping with us.

We understand that circumstances may change, and you may need to cancel your order. Please review our cancellation policy below:

Order Cancellation

• Orders can be canceled within 12 hours of being placed.

• To request a cancellation, please contact our support team as soon as possible with your order number.

• Once the order has entered production, processing, or has been shipped, it can no longer be canceled.

Customized or Personalized Products

• Orders for customized, personalized, or made-to-order products cannot be canceled once production has started.

Refunds for Canceled Orders

• Approved cancellations will receive a full refund to the original payment method.

• Refunds are typically processed within 10–15 business days, depending on your payment provider.

Contact Us

If you need assistance with canceling an order, please contact our customer support team at:

Email: quanganhmedia.nb@gmail.com

We will do our best to assist you promptly.